You have 7 calendar days from the date of receiving the item to initiate a return.
Eligibility for Return/Exchange:
To be eligible for a return/exchange, the following conditions must be met:
1. Faulty/Defective Item: If the received item is faulty or defective.
2. Non-Conformance: If the product does not meet the specified standards or quality.
3. Unused and Unaltered: The product must be unused and in its original condition.
4. Packaging: The product must be returned in its original packaging.
Accepted Reasons for Return/Exchange:
The following reasons are accepted for return/exchange:
– Quantity of the article
– Fabric quality
– Article size
If you wish to exchange the product, please follow these steps:
1. Submit an exchange request within the given time frame.
2. Return the purchased product to the address mentioned on the invoice.
3. After receiving and inspecting the product, we will approve the exchange.
4. Choose the desired article for exchange.
5. You will be required to pay the difference in amount upon delivery of the exchanged product.
Fabryx.pk will not cover the balance amount in the case of an exchange.
If you want to return the product, please follow these steps:
1. Return the product to the address mentioned on the invoice.
2. You will be responsible for the shipment expenses incurred for the return.
3. After receiving and inspecting the product, we will proceed with the payment.
4. The full payment will be returned to the customer.
5. The payment process may take 7-10 days.
Please visit your nearest courier office and send the item back to our address. If you have any questions regarding the return process, feel free to call or WhatsApp us at +923111 121 131.